Feedback, Hospital Bills & Professional Fees
We hope that your stay at Thomas Jefferson University Hospitals meets your expectations, and we wish you a speedy recovery. Within a month after you arrive home, you may receive a survey. This survey asks patients about their experiences at Jefferson. We hope that you will be candid in your comments, as this information helps us to continually improve our services to patients and for us to recognize staff members that were especially helpful.
Your final hospital bill will be sent to you after you are discharged. Pennsylvania state law requires us to send you a statement of charges incurred during your hospital stay, regardless of whether or not you owe a balance. The hospital bill represents charges for your room and any ancillary charges. Room charges include general nursing care, house staff physician visits, meals and housekeeping. Ancillary charges include lab tests, X-rays, medications, operating and recovery room services and other special supplies.
Thomas Jefferson University Hospitals are committed to providing excellent clinical and compassionate care for our patients in the Philadelphia region. Please visit the Jefferson Online Patient Financial Services Center https://jeffersonhospital.ixt.com to view, manage and pay your bill online.
If you have questions about your insurance company's specific coverage, please contact your carrier directly. If your coverage is through your employer's group policy, please contact your employer. In all cases, you—not your insurer—are ultimately responsible for paying for the hospital and medical services you receive.
If you do not have health insurance or you are unable to pay your hospital bill, you may qualify for Medical Assistance, Medicare or Charity Care. Charity Care may cover your inpatient and/or outpatient hospital-related charges partially or in full.
You will receive separate bills for each professional service. These
include services provided by your attending physician, consulting
physicians, radiologist, anesthesiologist and pathologist.
Please note: You must pay each of these bills directly to the physician or agency indicated on the bill. Please call the number listed on each bill if you have questions or need further information.
If you have any questions related to the charges shown on your Thomas Jefferson University Hospitals statement, if you would like to discuss payment options or if you believe the Hospital owes you a refund, please e-mail firstname.lastname@example.org or call 215-955-1042. Representatives are available to help you Monday through Friday, from 8 a.m. to 5 p.m.